Manager self-service (MSS) extends self-service to people managers, allowing them to handle HR processes for their teams. This speeds up transactions, involves managers appropriately in HR decisions, and reduces HR involvement in routine approvals.
Common Functions
Manager self-service typically includes approving time off requests, entering time for hourly employees, initiating compensation changes, viewing team information, completing performance reviews, and managing requisitions to fill positions.
Workflow Routing
Manager actions may require additional approvals based on type, amount, or policy. Workflow routes transactions appropriately, with some actions completing immediately and others requiring HR or higher management review.
Manager Training
Effective MSS requires managers to understand both the technology and appropriate use of their authority. Training covers system navigation, approval responsibilities, policy implications, and when to escalate to HR for guidance.